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FAQ

What size should I order?

It is our goal that you love your Maison Chouchou purchase. When selecting your size refer to the fit details under the “good to know” notes on each product page. If you prefer a fit different than portrayed on the model or have a question about a particular style, send your measurements to support@maisonchouchou.com and we’ll help you find the right size.

How do I pay for my order? (payment types)

Currently you can pay via credit card, Snapscan or direct electronic bank transfer (eft). All orders are in ZAR(Zero Assumption Recovery), and will be calculated to your exchange rate that your bank reflects as it’s assigned currency.

I placed an order, why did I not receive any order confirmation?

Customers will receive an order confirmation as soon as their order has been processed. If you have paid for your order via EFT(Electronic Funds Transfer) the processing takes a little longer. If you have not received an email confirmation check your junk/spam folder. If the confirmation email is still missing it is possible we might have the wrong address, email us at support@maisonchouchou.com so that we can find your confirmation and forward it to the correct address.

Do you have a store?

No, but our workshop is opened to to everybody from 9am to 5pm, Monday to Friday. We would love you to pop in, so mail us at support@maisonchouchou.com to book an appointment.

Can you customise a garment for me?

Yes, we take custom orders according to lead-times and fabric availability. Prices may also vary depending on the scope of the order.

When is the package going to be sent?

No, but our workshop is opened to to everybody from 9am to 5pm, Monday to Friday. We would love you to pop in, so mail us at support@maisonchouchou.com to book an appointment.

Can you customise a garment for me?

Orders placed will be sent out via our courier the day after payment is received/cleared.
Please request the tracking number of your order, should you wish to track it.
Please take note that all products purchased over the weekend and on public holidays, will only depart the following working day. Please note that delays will take place in the event of public holidays, in which courier companies do not do physical deliveries. Delivery times differ between local and international areas. Please see below:
Romania wide (generally 2-4 working days)
International (generally 7-21 working days)

How much does shipping cost?

Once you have added your product items to the cart, the next step is to checkout. On the check out page, we request billing and delivery details, where you would need to complete the corresponding forms, with the correct shipping address. There are a number of options one can choose from according to where you live. Please click the appropriate box.

What should I do if my order has not arrived?

If your order has not arrived after 4 days for local orders/ and 21 days for international orders – then please send us an email us at support@maisonchouchou.com including your order number, and we’ll get in touch with you as soon as possible to ensure your order arrives safely.

What happens if I want to return or exchange my order?

Returns: Should you receive a product that you’re not happy with, please email support@maisonchouchou.com within 14 days of receiving the item so that we can arrange for credit. We will however need you to return the item to us via registered mail before we can arrange for a credit. Once we receive the item, we’ll email you your credit note. This credit note will however not include your original shipping cost.
Exchanges: We are committed to providing you with the best fit. If you are not entirely satisfied we offer an exchange within 14 days of delivery for national orders. The items must be unworn, unwashed and undamaged with swing ticket attached. To request an exchange, please email support@maisonchouchou.com with your order number and we’ll get back to you shortly! Once your item/s have been received by us, your desired item/s will be delivered to you at a service fee quoted by the courier. Please note: regrettably we can not accept returns on international orders.

I would like to collaborate/interview/work with you, how can we get in touch?

We would love to connect with you! Send us a mail at support@maisonchouchou.com.