Product returns will be accepted only if the notice to return the product is made within 14 days following the day on which you receive your order. A full refund of the product price will be made within 30 days of our receiving the goods to the credit or debit card that was used by you to pay. Please note that shipping charges will not be refunded. Ensure that the product is intact, undamaged, unworn and unwashed, that the packaging is also undamaged and the swing tag still attached.

Returns process

Please note that the cost of return shipment and any associated customs duties and taxes is your responsibility. By returning any product(s) you will take full responsibility of the products return to our premises without costs or loss/damage. It is suggested that you utilise a carrier who can provide proof of delivery and insurance to cover loss/damage. For international returns, to avoid incurring duties and local taxes when entering the Romania, it is important that, when completing the shipping document, you clearly state in the description box ‘wearing apparel of Romania origin being returned. Please notify us of the details of your shipment so that we can look out for your parcel and process your refund quickly.

Return address

SC Maison Chouchou SRL-D
Address
Strada Lascăr Catargi 22
Iași, România
+40 748 690 291
contact@maisonchouchou.com